ConfidePoint

Healthcare compliance hotline and anonymous reporting software

Give staff, contractors, patients and caregivers a private way to report concerns by phone or web. Your team gets each report as a case it can follow up on and show an auditor.

Set up your hotlineRequest a demo

Here to report a concern? Submit a report or check on one. No account needed.

Try the voice line(888) 501-5313
Reporter updatesReporters follow up anonymously
Product

A compliance hotline that keeps the follow-through in one place

ConfidePoint brings anonymous reporting, the ethics hotline, case notes, evidence, privileged legal notes and audit exports together in one place for healthcare teams.

  1. A report comes in

    By phone or on the web. The reporter doesn't need an account or to give their name.

  2. It becomes a private case

    Sorted by category and severity, with anything that sounds like an emergency flagged.

  3. Your team follows up

    Notes, evidence, questions for the reporter and the closing decision stay in one case.

  4. You export it for an audit

    A PDF, CSV or JSON packet with a list of every evidence file and its checksum, and privileged notes left out.

AI voice intake

Hotline calls become compliance cases

ConfidePoint answers the call, keeps the recording and transcript, and shows your team only the last 4 digits of the caller's number. Every step is logged, so nothing is lost between the call and your review.

Call receivedYour team sees only the last 4 digits of the caller's number.
Transcript savedThe recording and transcript are stored privately.
Risk detectedIf the caller describes an emergency, the call can be transferred to a live call center.
Case createdYour team gets a case with every step logged.
Live call intakeEnglish
If a caller describes an emergency, the call can go to a live call center.
Audit trail

Exports that keep privileged legal work separate

PDF audit packets

A readable case packet for auditors, regulators or your board.

CSV evidence index

A spreadsheet of each case's files and events, for QA and claims reviews.

Reporter portal

Reporters answer questions with a case ID and PIN, without giving an email or phone number.

Evidence uploads

Files stay private, with a checksum that shows they haven't changed.

Security and privacy

Controls built for sensitive healthcare reports

  • Privileged notes are left out of standard exports
  • Admin, Legal, Reviewer and Auditor roles each see only what they need
  • Recordings, transcripts, uploads and exports download privately
  • Every action on a case is logged and can't be edited
  • Reporters follow up with a case ID and PIN, no account needed
  • Staff sign in with a one-time code sent to their work email, not a password

Common questions

Do reporters need an account?

No. Reporters call the hotline or use the web form, and get a case ID and PIN. They use those to check on their report and answer your team's questions, without giving a name or email. Callers who don't block caller ID share the last 4 digits of their number with your team.

What does my team see about a caller?

What the caller chooses to say, the recording and transcript of the call, and only the last 4 digits of the number they called from.

What happens if a caller describes an emergency?

The call can be transferred to a live call center. The web form and staff poster also tell reporters to call 911 first if anyone is in immediate danger.

What's in an audit export?

A PDF, CSV or JSON packet for one case, with its activity and a list of every evidence file and its checksum. Privileged notes are left out of standard exports, and each export is logged in the case history.

Give your team a hotline it can follow through on

Set up your reporting page, organization code and staff poster yourself, or walk through it with us first.

Set up your hotlineRequest a demo